Bill Maintenance Follow

SpringAhead admins can utilize the self-service billing portal to view and manage their account’s billing details. This guide will cover:

• Updating your time & expense licenses
• Updating your credit card
• Viewing your billing history 

License Update

• To update your licenses, you must be logged in as the admin, and click License Update in the left column on the Settings page.
• From here, you’ll see the current amount of active licenses that you’re being billed for at the beginning of each month. To update your licenses, enter the number of time/expense licenses you require and click Update License in the lower-left corner. Any new licenses will be prorated for the rest of the month, and then billed at the standard rate thereafter. 

Update Credit Card

• If your credit card has expired and needs to be updated, click Update Credit Card in the left column on the Settings page.
• Enter your new billing information and click Update Credit Card. Once completed, our billing platform will automatically process any outstanding balance and use the new card for your next invoice. 

• From the Invoice History tab, you’ll be able to find a list of charges placed on your credit card. You may also click the invoice number or the date of each line item to view the invoice of that transaction. 

• Time and expense features are billed separately. If you’re subscribed to both features, you will receive two invoices per month – one for your time licenses, and one for your expense licenses.