Troubleshooting QuickBooks Desktop Queued Reports & Sync Issues Follow

Exporting time cards and expense reports between SpringAhead and Quickbooks is a simple process that is done using SpringConnect. However, sometimes SpringConnect and Quickbooks can run into errors which require troubleshooting both pieces of software respectively.

These errors can happen for a number of reasons, and the troubleshooting in this article can assist with solving them.

Updating QuickBooks Preferences

Step 1: Open QuickBooks. Click Edit followed by Preferences.

Step 2: Click Integrated Applications followed by Company Preferences.

Step 3: Make sure that the "Don't allow any applications to access this company file" box is NOT checked.

Step 4: Once unchecked, click SpringConnect followed by Remove. Then, Yes.

Step 5: Open SpringConnect and click Options followed by Settings.

Step 6: Click the three dots next to Data File to select your QuickBooks file.

Step 7: Reconfirm the QuickBooks Application Certificate. We recommend choosing "Yes, always, allow access even if QuickBooks is not running" however choose a YES option that fits your company's needs and policies. Once selected, click Continue.

Step 8: Grant Access Confirmation by clicking Done.

Updating QuickBooks

Step 1: Open QuickBooks and click Help followed by Update QuickBooks Desktop.

Step 2: Click Update Now followed by Get Updates. If a sync is not initiated, continue reading.

Please Note: This step will work even if automatic updates are on.

Verify and Rebuild QuickBooks

Step 1: Open QuickBooks and click File. Then click Utilities followed by Verity Data.

Step 2: Click OK.

Step 3: Once that has completed, click File, then Utilities followed by Rebuild Data. If issues persist, continue to the final tip.

The Employee provided in the TimeTrackingAdd request has the checkbox 'use time data to create paychecks' set to the Unknown state.

This error indicates that Quickbooks does not know if the check box 'Use time data to create paychecks' is meant to be checked or not. In order to resolve, within Quickbooks navigate to the Employee Center and double-click the employee profile to open up the record. Next, click 'Payroll Information' and check the box 'Use time data to create paychecks' and save the Employee record.

If you don't use this feature, the box will need to be checked and saved, and then the box will need to be unchecked.