Other Error Resolutions Follow
When you download a file for the first time, you are asked what should be done, and there is a setting that says "Always Ask". If you clear this setting, it will no longer prompt you. To get that back, you must perform one or both of the following set of instructions:
- Double-click on My Computer
- On the View menu, click Folder Options
- On the File Types tab, find the IIF extension (if this is not there, you must try the next method)
- Click the Edit button
- Click the Confirm open after download check box
- Click the Close button, and then click the OK button
- Run regedit
- Delete the "HKEY_CLASSES_ROOT\iif" key
- Delete the "HKEY_CLASSES_ROOT\iiffile" key
How do I whitelist SpringAhead emails?
If you do not have access to whitelist emails, you can try adding notify@springahead.com. This might let SpringAhead emails pass spam filters.
If you do have access to your email whitelists, add "notify@springahead.com" as well as the following IP addresses:
- 208.117.48.64
- 184.173.105.90
Why am I receiving a login site certificate error?
If you type either of the following examples into your address bar to access the site, the error will occur.
"www.my.springahead.com" or "www.yourcompany.springahead.com"
The solution is to remove the “www”. The login for most users is "my.springahead.com" or "yourcompanyname.springahead.com".
How do I fix the error "Invalid response content: returned element requires an ID on all returned elements"?
This error occurs if you are using Internet Explorer and your security settings are set to "High", disallowing SpringAhead from making a connection.
To correct the error, change the privacy settings by performing the following:
- Open Internet Explorer
- Click on Tools, and Internet Options
- Click on the Security tab
- Change the setting to Medium High
- Click Save