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Fixing Bill Rate Errors


If you are  getting warnings or errors in the approval or processing screens informing you that you have no Bill Rate or the Bill Rate you want is not the Bill Rate being used to calculate time, this article will show different areas to check bill rates.

The Bill Rate error message prevents the system from having incomplete information. If you do not use bill rates, see the directions at the bottom of this article.

Bill Rates in SpringAhead can only be in a set number of places. If a Bill Rate is not found or "resolved" in the first location, Springahead continues down the list until it finds one. You should also check in all the following places, starting from the top of the list.

  • Project or My Company "No Invoices" = $0
  • Project
  • Project Task
  • Task
  • Project Rate
  • User Rate

Please Note: If this still does not solve the problem, then you may be using Time Types in SpringAhead. If so, you should check the Timecard to see which Time Type is being used and verify that Bill is checked under Invoices.

Turning Off Bill Rates

  • Log in as an Administrator.
  • Click Settings.
  • Click My Company.
  • Scroll down to the Invoicing section.
  • Uncheck the No Invoicing box.
  • Click Save.
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